Benefits Communication Insourcing

Benefit Communication Insourcing (BCI), a subsidiary of Lockton Companies, specializes in providing 'insourced' benefit communication and administrative services for large employers across the United States. The firm was co-founded in 2003 by Don Morris and Rich Reda of Lockton Benefits. The concept originated from Morris's vision to address a client's challenge of an understaffed HR department and employees' lack of understanding about their benefits.

The company's core service model involves placing a dedicated Benefit Communication Specialist (BCS) within a client's HR department. This specialist handles all aspects of benefit communication and enrollment directly with employees, often through one-on-one personalized sessions. This approach is designed to free up the client's existing HR staff to concentrate on more strategic initiatives. A distinctive feature of their business model is that the service is funded through an offering of voluntary benefits, which means clients can access these additional resources without incurring direct expenses for the personnel.

The firm's purpose is to improve the employee experience by ensuring they have a clear understanding and appreciation of their employer-sponsored benefits. BCI hires and trains communication specialists and provides the systems and resources necessary to scale its services across various industries. In August 2025, Lockton Companies, which was already in an ownership agreement with BCI, announced the full acquisition of the company. This move was aimed at reinforcing Lockton's commitment to delivering tailored employee experiences and advanced benefits strategies by integrating BCI's capabilities more deeply. The acquisition provides BCI and its clients with greater access to resources, technology, and integrated benefits solutions.

Keywords: benefit communication, employee benefits, insourcing services, benefits administration, employee engagement, HR support, benefits enrollment, voluntary benefits, corporate benefits, benefits education, HR consulting, one-on-one benefits review, Lockton Companies, employee experience, benefits specialist, open enrollment support, total rewards strategy, insurance communication, workforce education, corporate HR solutions