Away

Away is a startup that has redefined the travel industry by designing and selling high-quality luggage and travel accessories. The company primarily serves modern travelers who value both functionality and style. Away operates in the travel goods market, which includes suitcases, bags, and various travel accessories.

The business model of Away is direct-to-consumer (DTC), meaning they sell their products directly to customers through their website, awaytravel.com, and their physical stores located in major cities like New York, Los Angeles, London, and Toronto. This model allows Away to maintain control over the customer experience and keep prices competitive by cutting out the middleman.

Away makes money by selling a range of travel products, including suitcases, bags, and accessories. Their products are designed to be both practical and aesthetically pleasing, turning a mundane necessity into a stylish statement piece. They offer a 100-day trial period, free shipping, and returns, which enhances customer satisfaction and loyalty.

The company has also expanded its market reach to several countries, including Canada, the United Kingdom, Germany, and France, making it a significant player in the global travel goods market. Away's products are designed to last a lifetime, and they offer a full refund if customers are not satisfied within the 100-day trial period.

In addition to individual consumers, Away also targets corporate clients through their corporate gifting program. This allows businesses to purchase Away products as gifts for employees or clients, further expanding their market reach.

Overall, Away has successfully transformed the travel goods market by combining functionality, style, and a customer-centric approach.

Keywords: travel, luggage, direct-to-consumer, suitcases, accessories, global market, high-quality, stylish, customer-centric, corporate gifting.