AviLabs

AviLabs is a software company founded in 2019 and based in Reykjavik, Iceland, that is focused on the airline industry. The company's main product is Plan3, a passenger disruption management platform designed to help airlines handle flight delays, cancellations, and overbooking. This is in response to airline disruptions costing the industry an estimated €60 billion annually in operational costs and reputational damage.

The founder and CEO, Sveinn Akerlie, was the former CIO at the Icelandic low-cost carrier Wow Air. After being unable to find a suitable passenger-first disruption management product on the market, he founded AviLabs with other former Wow Air employees to create one. Akerlie has an extensive background in aviation as a pilot and over two decades of experience in software development.

Plan3 is a PSS (Passenger Service System) and content-provider agnostic solution that utilizes automation to manage passenger disruptions. It allows airlines to monitor individual passenger disruption statuses through an 'issues dashboard' and create holistic 'option packages' that can include new flights, hotels, ground transportation, and meal vouchers. Passengers can then select their preferred options on their personal devices. The platform is designed for quick implementation, requiring no deep integration to get started. AviLabs' business model for Plan3 is usage-based, meaning clients only pay when they are actively using the system to solve disruptions, with no setup fees or monthly costs.

The company has secured significant funding, including a Series A round of $8.73M (€8M) in October 2024, led by Frumtak Ventures with participation from existing investor Brunnur Ventures, to support global expansion and further innovation. AviLabs serves airlines globally, with clients in North America, EMEA, APAC, and LATAM, including Transavia, Transat, and Volotea. The company also engages with the industry by hosting the 'Grounded' summit, which focuses on passenger disruption management, and publishing the 'Airline ImPax Report', which analyzes airline delays and their impact.

Keywords: passenger disruption management, airline operational software, flight cancellation solutions, automated passenger recovery, airline ancillary services, passenger re-accommodation, irregular operations (IROP) management, travel technology, aviation software, passenger experience, self-service recovery, airline cost reduction, PSS agnostic, flight delay management, airline customer care automation, travel disruption solutions, automated communication, journey management, Sveinn Akerlie