Astrica

Astrica operates as an information technology consulting firm with a singular focus on the ServiceNow platform, enhanced with artificial intelligence. Founded in 2022 and headquartered in Boston, MA, the company has established itself as a women-led small business. The leadership team, which includes CEO Victoria Papa, is composed of veterans from the technology and ServiceNow sectors, bringing extensive experience to the firm. Papa, in particular, has a background in custom software and AI, which aligns with Astrica's strategic direction.

The company's business model is centered around providing specialized consulting services for ServiceNow, targeting clients in the financial services, healthcare, and public sector industries. Astrica's revenue is generated through a suite of services that includes strategic advisory, platform implementation, and managed services. A key part of their strategy involves a pivot to a 100% ServiceNow focus, a decision driven by the platform's expanding capabilities and market growth, especially with its increasing integration of AI. This exclusive focus allows the firm to deliver tailored solutions that expedite value for their clients, such as optimizing loan origination workflows or improving patient care processes.

Astrica offers a range of services designed to help organizations maximize their investment in the ServiceNow ecosystem. These services include the 'Value Amplification Clinic,' an intensive session to explore the benefits of ServiceNow and AI, strategic advisory for creating roadmaps and operating models, and hands-on implementation services. The firm utilizes Generative AI to enhance its delivery methods, prioritizing speed and quality. They also assist clients in using ServiceNow's own AI tools, such as Now Assist, to drive continuous value and navigate digital transformation. By combining their industry-specific expertise with AI, Astrica aims to streamline complex workflows in areas like HR, customer service, finance, and supply chain management.

Keywords: ServiceNow partner, AI consulting, IT consulting, women-led business, digital transformation, ServiceNow implementation, strategic advisory, managed services, ServiceNow AI, GenAI solutions, financial services IT, healthcare IT, public sector technology, workflow automation, enterprise software consulting, Victoria Papa, Momentum Equity Partners, Acorio veterans, Third Sky veterans, business process optimization