AskSid.ai

AskSid is a conversational AI solutions company focused on the retail and e-commerce sectors. The company was founded in Bengaluru, India, in 2017 by Sanjoy Roy and Dinesh Sharma. AskSid's core product is a full-stack AI platform that provides conversational assistance throughout the entire customer shopping journey, including pre-purchase, purchase, and post-purchase phases.

The platform utilizes machine learning and NLP algorithms to help online shoppers with product discovery and answer queries, aiming to increase sales conversions. Its proprietary "Retail AI Brain" is designed to extract insights from conversational data, which can then be used to generate business opportunities and provide data for precision marketing. The technology is capable of automating a significant portion of support conversations, with clients reporting up to a 92% automation rate, leading to an average 25% reduction in operational costs and a 30% boost in order conversion rates. AskSid operates in over 23 countries and supports more than 100 languages, serving global brands such as AkzoNobel, Danone, and Wolford.

In April 2022, AskSid was acquired by Gupshup, a global leader in conversational engagement, to enhance Gupshup's customer experience (CX) offerings for the e-commerce and retail industries. Before the acquisition, AskSid had raised a total of $594K in funding over five rounds from investors including Techstars and several angel investors. The acquisition was seen as a strategic fit, combining AskSid's vertical AI expertise in retail with Gupshup's global scale.

Keywords: conversational AI, retail AI, e-commerce chatbot, customer engagement, conversational commerce, AI-powered conversations, support automation, customer journey automation, product discovery AI, retail technology, shopping experience, insight extraction, customer data analysis, online retail solutions, AI business intelligence