ARCOS

ARCOS LLC operates as a specialized software-as-a-service (SaaS) provider focused on resource and workforce management for critical infrastructure industries. The company's history traces back to McLeod & Associates, a software design firm started in 1993 by Mitchell McLeod. In 1997, at the request of Alliant Energy Corp., McLeod developed a streamlined, automated system for calling out and assembling repair crews. This successful project led to demand from other utilities, and McLeod spun off this business line to create ARCOS, an acronym for Automated Roster Call Out System, in 2005.

The company's business model is centered on a subscription-based SaaS platform that enables clients to plan, respond, restore, and report on workforce activities for both planned work and unplanned service interruptions. ARCOS primarily serves electric, gas, and water utilities, as well as airlines, manufacturers, and other industrial facilities. A key function of the platform is ensuring that crew callout procedures adhere to complex business rules and union agreements, which helps clients improve response times, reduce unnecessary overtime, and enhance customer satisfaction.

The ARCOS platform provides a suite of solutions to manage resources effectively. Products like ARCOS Callout and Crew Manager automate the process of finding and assembling crews, which is crucial during emergencies like power outages. The system integrates with client work management programs to synchronize schedules and track the real-time status and location of crews and equipment via mobile technology. Recent product enhancements include Mobile Workbench for field crew productivity and integrations for two-way crew communication. The platform has expanded through strategic acquisitions, including SAMsix for mobile damage assessment, RosterApps for airline staff scheduling, Treverity for data integration, TextPower for communications, and Clearion for vegetation management, broadening its capabilities across the full spectrum of field operations.

ARCOS has undergone significant ownership changes, reflecting its growth and market position. In 2013, it received a major investment from The Riverside Company to expand operations. Subsequently, in March 2021, Vista Equity Partners acquired a majority stake in the company, with the management team retaining a share. More recently, in June 2025, ARCOS announced a new strategic growth investment from Bain Capital to further support product innovation and expansion.

Keywords: resource management software, workforce management, utility software, crew callout system, emergency response, SaaS, critical infrastructure, field service management, crew management, damage assessment, mobile workforce, utility operations, automated scheduling, compliance management, Vista Equity Partners, Bain Capital, The Riverside Company, Mitchell McLeod, utility crew dispatch, airline crew scheduling