AptEdge
AptEdge leverages generative AI to assist businesses with customer service demands.
| Date | Investors | Amount | Round |
|---|---|---|---|
| - | investor investor | €0.0 | round |
| investor investor investor | €0.0 | round | |
| investor | €0.0 | round | |
* | $11.0m | Seed | |
| Total Funding | 000k | ||
| USD | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Revenues | 0000 | 0000 | 0000 | 0000 |
| % growth | - | 18 % | 38 % | 63 % |
| EBITDA | 0000 | 0000 | 0000 | 0000 |
| Profit | 0000 | 0000 | 0000 | 0000 |
| EV | 0000 | 0000 | 0000 | 0000 |
| EV / revenue | 00.0x | 00.0x | 00.0x | 00.0x |
| EV / EBITDA | 00.0x | 00.0x | 00.0x | 00.0x |
| R&D budget | 0000 | 0000 | 0000 | 0000 |
Source: Dealroom estimates
Related Content
AptEdge operates in the customer support sector, providing a platform designed to enhance the efficiency of support teams. The company leverages machine learning to automate the analysis of support tickets, detect emerging trends that could lead to escalations, and accelerate ticket response times through intelligent workflows. AptEdge's solution integrates within just 2 minutes, offering immediate value to its users. The primary clients served by AptEdge are support organizations within companies that experience frequent product updates and need to manage issues and escalations efficiently. The business model is based on a SaaS (Software as a Service) approach, where clients subscribe to the platform for ongoing access and updates. Revenue is generated through subscription fees paid by these organizations. AptEdge's market includes medium to large enterprises that require robust support systems to handle complex customer interactions and maintain high levels of customer satisfaction.
Keywords: Machine Learning, Ticket Analysis, Trend Detection, Intelligent Workflows, Support Efficiency, Customer Escalations, SaaS, Immediate Integration, Subscription Model, Support Teams.