Applied Labs AI

Applied Labs AI provides a platform for developing and deploying artificial intelligence agents designed to automate complex support and operational tasks. The company was founded in January 2024 by Chief Executive Officer Michael Woo and Chief Technology Officer Soham Waychal, both of whom previously worked at Scale AI Inc. Their experience with AI applications and repetitive support workflows at Scale AI inspired the creation of Applied Labs. Woo, an early employee at Scale AI, led a team focused on operational scalability, while Waychal holds five AI patents and led engineering at Canal.

The company's core offering is a platform that enables businesses to build and manage AI agents for customer support and back-office operations. These agents can handle omnichannel customer interactions via chat, email, and phone, and are capable of performing actions within backend systems, such as processing refunds or syncing data with a CRM platform. Applied Labs emphasizes a "human-in-the-loop" approach, incorporating guardrails, monitoring systems, and built-in escalations to human representatives to ensure reliability and handle edge cases. The platform also includes comprehensive tools for testing, auditing, and monitoring the performance of the AI agents.

In January 2025, Applied Labs announced it had raised $4.2 million in a seed funding round led by Abstract, with participation from Point72 Ventures, Outlander, and Tetra, bringing its total funding to $5.2 million. The capital is intended to accelerate the hiring of engineers to advance the product roadmap and to double its headcount to meet customer demand. The business model targets a wide range of industries, including finance, legal, logistics, insurance, and healthcare, helping them automate workflows like document processing, financial data extraction, and compliance checks.

Keywords: AI agents, workflow automation, customer support automation, operational AI, human-in-the-loop AI, business process automation, AI orchestration, omnichannel support, AI agent platform, Michael Woo, Soham Waychal, Scale AI, Abstract Ventures, Point72 Ventures, AI workflow templates, AI evaluation tools, automated document processing, back-office automation, intelligent agents, enterprise AI