Apizee

Apizee operates as a provider of real-time video communication solutions, originating from Lannion, France, a hub for telecommunications. The company was established in 2013 by co-founders Michel L'Hostis and Frédéric Luart, who served as CEO and CTO, respectively. Their professional relationship began when L'Hostis was Luart's end-of-studies internship tutor, and they have collaborated for over two decades. The founders, both veterans in telecom and software development, aimed to leverage WebRTC technology to make video interactions accessible directly from a web browser without needing plugins or software installations.

The business centers on a Communication Platform as a Service (CPaaS) model, offering its technology through a subscription-based revenue system. Apizee provides packaged SaaS solutions and APIs that allow developers to integrate video communication into their own applications. This model serves a diverse client base across sectors like industrial services, customer support, insurance, banking, healthcare, and retail. Notable clients include Safran, Enedis, Groupe Atlantic, and Caisse d'Epargne. The company's solutions are designed to enhance customer engagement, enable remote visual assistance, and facilitate internal collaboration. In September 2020, Apizee was acquired by Keyyo, a subsidiary of Bouygues Telecom Entreprises, a move intended to accelerate its growth and market penetration.

Apizee's product suite is built on its proprietary, secure WebRTC platform, with a strong emphasis on data security and European data hosting. Its offerings include ApizeeDiag for visual assistance, allowing remote experts to guide field users, and ApizeeContact for website-based customer relationship management via video chat. Key features across its products include high-definition video calls, screen sharing, annotations, virtual pointers, and file sharing, all accessible from multiple devices like smartphones, tablets, and connected glasses. The platform is engineered for easy deployment and can be integrated into existing CRM systems and business tools. By enabling remote diagnostics and support, the service aims to reduce on-site visits, improve first-contact resolution rates, and lower the carbon footprint for its clients.

Keywords: visual support, remote assistance, WebRTC, video communication, CPaaS, customer engagement, video chat, field service management, remote diagnostics, enterprise collaboration, SaaS, API integration, secure video, remote maintenance, telemedicine, insurtech, financial services communication, customer support solutions, live chat software, Bouygues Telecom