Antidot

Antidot, now operating under its flagship brand Fluid Topics, is a software vendor with a foundation dating back to 1999. The company was established in Lyon, France, by Fabrice Lacroix, a serial entrepreneur and web pioneer. Lacroix's vision was to harness the business potential within data, a focus that has defined the company's trajectory. After navigating the dot-com bubble burst by shifting focus from generalist search engines to enterprise solutions, the company established a significant milestone by launching Fluid Topics in 2012 and making a strategic pivot to this Content Delivery Platform in 2014. This move was followed by the opening of its first U.S. office in 2013 to better penetrate the North American market.

The company's core offering is Fluid Topics, a SaaS-based Content Delivery Platform (CDP) designed to transform how organizations manage and disseminate their product knowledge and technical documentation. The platform operates by ingesting vast amounts of content from disparate sources and formats—including technical documentation, datasheets, and marketing materials—and unifies them into a centralized, intelligent knowledge hub. It then delivers this information to users in a contextualized and personalized manner. A key feature is its AI-powered semantic search engine, which moves beyond simple keyword matching to understand user intent and context, providing more accurate and relevant answers. The platform also incorporates generative AI to offer features like content summaries and ready-to-use AI assistants.

Fluid Topics serves a global client base that includes software companies, electronics firms, and industrial equipment manufacturers, with prominent customers like Siemens, Johnson Controls, and Teradata. The business model is primarily subscription-based (SaaS), generating 60% of its sales in North America and 40% in Europe. The company caters to various business needs, from improving customer self-service and support to enhancing the efficiency of field service technicians by providing immediate access to precise information. The platform's revenue is driven by providing these organizations with the tools to reduce support costs and increase product adoption. To fuel its growth, particularly in the U.S. and in its AI capabilities, Fluid Topics has secured significant funding, including a €15 million Series B round in April 2024 led by Kennet Partners.

Keywords: Content Delivery Platform, semantic search, knowledge hub, technical documentation, product information management, AI-powered search, Fabrice Lacroix, enterprise knowledge, SaaS, customer support solutions, content unification, personalized content, case deflection, generative AI, field service support, content analytics, knowledge base software, API documentation, dynamic content delivery, information architecture