Acorio

Acorio, an NTT DATA company, operates as a specialized consultancy focused exclusively on the ServiceNow platform. Founded in 2012 and headquartered in Boston, Massachusetts, the firm established itself as a pure-play ServiceNow partner, providing advisory, implementation, and managed services to large enterprises. The company's business model is centered on delivering consulting services that help clients automate and standardize business processes, thereby maximizing their investment in ServiceNow's ecosystem. Its clientele consists primarily of Fortune 1000 and Global 2000 companies across diverse sectors, including healthcare, financial services, manufacturing, and high tech.

The firm was founded by a team of consulting veterans and led by CEO Ellen Daley. Acorio demonstrated consistent growth, being named to the Inc. 5000 list of fastest-growing U.S. companies for three consecutive years. A key milestone in its history was the acquisition of BusinessForward, a management consulting firm, in May 2019, which bolstered its business transformation advisory practice. This strategic expansion enhanced its capabilities in Enterprise Service Management (ESM) and Human Capital Management (HCM). By 2020, the company had grown to approximately 250 employees and had established nine regional hubs across the United States, with an international presence in Spain and Australia.

In August 2020, NTT DATA Services announced its agreement to acquire Acorio, a deal that was finalized in October 2020. This acquisition integrated Acorio into a top global IT services leader, allowing it to offer clients global delivery capabilities and access to NTT DATA's extensive resources in R&D and digital innovation. Post-acquisition, Acorio continued to operate under the brand "Acorio, an NTT DATA company." The company's service offerings are comprehensive, covering traditional IT Service Management, implementation, and integration, as well as emerging ServiceNow product lines like Employee and Customer Workflows, HR Service Delivery, and Customer Service Management (CSM). This specialization enables clients to deploy digital workflows that unite and streamline enterprise technology. Keywords: ServiceNow consultancy, IT service management, digital workflow automation, enterprise service management, business process automation, ServiceNow implementation, cloud consultancy, IT advisory services, HR service delivery, customer service management, platform implementation, ServiceNow Elite Partner, IT consulting, digital transformation services, enterprise IT solutions, technology consulting, business process management, application development, platform integration, managed services, ServiceNow advisory