7moor
AI-powered, multi-channel cloud customer service solutions.
| Date | Investors | Amount | Round |
|---|---|---|---|
| investor | €0.0 | round | |
CNY35.0m | Series A | ||
| Total Funding | 000k | ||
Beijing 7moor Technology Co., Ltd., which now operates as RongLian 7Moor, was founded in 2014 in Beijing, China. The company was established by a team of seven founding members, including CEO Chen Guang, who was 24 at the time of founding. Chen, who had a background in ToB software, played a crucial role in securing a strategic partnership with Didi Chuxin early in the company's history, which significantly elevated 7moor's market position.
The company provides intelligent cloud customer service solutions for enterprises, utilizing AI and communication technologies to enhance the efficiency of interactions between businesses and their customers. Its main offerings are delivered through a Software as a Service (SaaS) model, focusing on multi-channel integrated cloud customer service. The product suite includes the Cloud Customer Service platform, X-Bot intelligent text robots, an After-Sales Cloud for managing field service, and a no-code development platform. These tools integrate various communication channels like websites, apps, WeChat, and email into a unified platform that offers features such as a customer management platform, ticket management, a knowledge base, and intelligent chatbots. 7moor's solutions are designed to be integrated with other business systems, such as Zoho CRM, providing functionalities like click-to-dial, call pop-ups, and automatic call logging.
The business model centers on providing these technology-driven solutions to help enterprises reduce operating costs and improve service quality. The company serves a wide range of industries, including internet and e-commerce, healthcare, education, and automotive. 7moor has raised a total of $7.01M in funding, with notable investment rounds in August 2015 ($1.61M) and a Series A in April 2016 ($5.4M). It was later acquired by Cloopen (RongLian) in March 2017.
Keywords: cloud customer service, intelligent chatbot, SaaS, customer engagement, AI customer service, call center software, multi-channel communication, enterprise software, help desk software, customer support solutions, field service management, business communication, contact center AI, CRM integration, automated customer service, live chat, knowledge base, ticket management, data-driven service, Beijing