360 Direct Video

360 Direct Video is a Deaf-owned and operated organization dedicated to enhancing accessibility and inclusivity in customer service interactions. The company specializes in providing direct customer support through American Sign Language (ASL) interpreters, ensuring that the Deaf community receives optimal satisfaction in all consumer interactions. Operating within the accessibility and inclusivity market, 360 Direct Video serves businesses looking to advance their commitment to these values. The business model involves recruiting expert Deaf and ASL-fluent customer support agents who can work in either shared or dedicated roles for client companies. Revenue is generated through customized service plans tailored to the specific needs of each client, including monitoring call volumes and providing regular reports to ensure program success. As a certified 100% disability, minority, and women-owned business, 360 Direct Video is committed to transforming the customer experience by making it accessible, inclusive, and direct. The company also ensures security and compliance through its WebRTC-based platform, aligning with the required securities of client organizations. Keywords: ASL interpreters, Deaf community, customer service, accessibility, inclusivity, Deaf-owned, minority-owned, women-owned, WebRTC, compliance.